Privacy Policy

Data Protection Policy

Data controller: Alessio Zucchi (True Path Experience), RUC 15615836769, Av. 9 de Noviembre, Urubamba, Cusco, Peru.

This policy explains how True Path Experience collects, uses and protects the personal data of visitors and clients, in accordance with Peru's Law N° 29733 (Ley de Protección de Datos Personales) and its regulations.

What data we collect

We collect the personal data you voluntarily provide when contacting us, requesting a booking, or using our consulting services: full name, email address, phone number / WhatsApp, country of origin, travel dates, number of travellers, and any information you choose to share regarding your travel preferences or needs.

How we use your data

Your data is used exclusively to: respond to your enquiries, prepare and manage travel proposals and bookings, coordinate with local guides and operators necessary to deliver the requested experience, and send service-related communications (booking confirmations, itinerary details, payment reminders).

Marketing communications (newsletter)

With your separate and optional consent (a box that is never pre-ticked on our forms) we may send you news, offers and travel ideas by email. This consent is not needed to use our services or to book. You can withdraw it at any time by writing to hello@truepathexperience.com or with the unsubscribe link in our emails. We record the date, the text you accepted and the IP address from which you gave your consent.

Data sharing

We do not sell or rent personal data to third parties. We share the minimum necessary information with local guides, operators and accommodation providers strictly for the purpose of organising and delivering your booked experience.

We also rely on technical service providers: payments are processed by Stripe (we never see or store your card details), and our website, database and email are hosted with Hostinger. If we use an external newsletter tool in the future, only contacts who have given their marketing consent will be sent to it.

Data retention

We retain your personal data for as long as necessary to provide the requested service and to comply with applicable tax and accounting obligations under Peruvian law.

Contact and enquiry data are kept for as long as needed to handle your enquiry, or until you ask us to delete them. Marketing consent data are kept until you withdraw your consent. Booking and payment records are kept for the period required by tax and accounting law.

Your rights

You have the right to access, rectify, cancel and oppose (ARCO rights) the processing of your personal data at any time. To exercise these rights, contact us at hello@truepathexperience.com or via WhatsApp at +51 919042641.

If you live in the European Union or the European Economic Area, you also have the rights granted by the GDPR, including data portability, restriction of processing and the right to withdraw your consent at any time. You may lodge a complaint with the data protection authority of your country (in Peru, the National Authority for Personal Data Protection).

Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or alteration.

Last updated: November 2026.

Terms and Conditions

These terms govern the use of the True Path Experience website and the services provided by Alessio Zucchi, RUC 15615836769, Av. 9 de Noviembre, Urubamba, Cusco, Peru.

Our role

True Path Experience offers travel consulting and the sale of curated travel packages and experiences, working with vetted local guides and operators. Depending on the service, True Path Experience may act as the direct provider of the experience, or as an intermediary facilitating a booking with an independent local operator or agency. The applicable role and the corresponding terms will be specified at the time of sale for each package or experience.

Bookings and requests

Submitting a booking request through this website does not constitute a confirmed reservation. A booking is confirmed only once we have verified availability, you have received written confirmation, and the required deposit has been received in accordance with our Payment Policy.

Client responsibilities

You are responsible for: holding a valid passport and any required visas, obtaining adequate travel insurance covering medical emergencies and trip cancellation, disclosing any relevant health conditions that may affect your participation in physical activities (trekking, high-altitude travel), and complying with the laws and customs of the destination country.

Limitation of liability

True Path Experience is not liable for delays, changes or cancellations caused by circumstances beyond our reasonable control, including but not limited to weather conditions, natural disasters, strikes, political instability, or government restrictions. Where True Path Experience acts as an intermediary, we are not liable for the independent acts or omissions of the third-party operator or agency providing the experience, beyond our duty to select reputable partners.

Intellectual property

All content on this website (text, images, itineraries, design) is the property of True Path Experience or its licensors and may not be reproduced without written permission.

Governing law

These terms are governed by the laws of the Republic of Peru. Any dispute will be subject to the jurisdiction of the courts of Cusco, Peru.

Last updated: 2026.

Advance Payment Policy

Deposit to confirm booking

To confirm any booking, a deposit of 30% of the total experience price is required. The deposit secures your dates with our local partners and confirms the reservation.

Balance payment

The remaining balance (70%) is due no later than 30 days before the start of your experience. For bookings made within 30 days of departure, full payment is required at the time of booking.

Accepted payment methods

We accept payment via bank transfer and major credit/debit cards through our secure payment processor. All prices on this website are quoted in Euros (EUR).

Late payment

If the balance is not received by the due date, True Path Experience reserves the right to release the reserved dates and treat the booking as cancelled, subject to our Cancellation and Refund Policy.

Currency and fees

Any bank transfer fees, currency conversion charges or payment processor fees are the responsibility of the client and are not included in the quoted experience price.

Last updated: 2026.

Booking Policy

How booking works

1. You submit a booking request through our website, specifying your preferred experience, dates and number of travellers.
2. We confirm availability with our local partners and send you a detailed proposal, including final pricing.
3. Your booking is confirmed once we receive the required deposit (see our Payment Policy).
4. You will receive a confirmation email with all booking details and next steps.

Required information

To process your booking we require: full name as it appears on your passport, passport number and expiry date, date of birth, emergency contact information, and any relevant health information that may affect your participation.

Recommended booking timeframe

We recommend booking at least 60 days in advance, especially during high season (June–September), to ensure availability of guides, accommodation and permits where required (e.g., trekking permits).

Itinerary changes requested by the client

Changes to a confirmed itinerary are subject to availability and may incur additional costs depending on the nature of the change and how close it is to the departure date.

Last updated: 2026.

Cancellation and Refund Policy

The specific cancellation and refund conditions applicable to your booking will be communicated at the time of sale of each travel package or experience, as they may vary depending on the type of service and on whether True Path Experience is the direct provider or is acting as an intermediary.

Experiences operated directly by True Path Experience

Where True Path Experience is the direct provider, the following general schedule applies unless otherwise specified in writing at the time of booking, calculated from the scheduled start date of your experience:

• 60 days or more before departure: full refund of the deposit, minus any non-recoverable costs already incurred.
• 30–59 days before departure: 50% of the deposit is refunded.
• Less than 30 days before departure: no refund of the deposit.

Experiences booked through a partner agency or operator

When True Path Experience acts as an intermediary facilitating a booking with an independent local agency or operator, the cancellation and refund conditions of that partner apply. These conditions will be shared with you in writing before you confirm the booking, and may differ from the schedule above.

Cancellations or changes by True Path Experience

In the rare event that we must cancel or significantly modify a confirmed experience due to circumstances within our control, you will receive a full refund or the option to reschedule at no additional cost.

Force majeure

In case of cancellation due to causes beyond reasonable control (natural disasters, government restrictions, civil unrest, pandemics, extreme weather), we will work with you to reschedule where possible. Refunds in these cases depend on the cancellation policies of the relevant local partners and third-party providers, and may not be 100% recoverable.

How to request a cancellation

To cancel a booking, please contact us in writing at hello@truepathexperience.com or via WhatsApp at +51 919042641, stating your booking reference. Refunds, when applicable, are processed within 14 business days using the original payment method.

Last updated: 2026.